Privacy Policy

Introduction

At kWh Coffee Roasters ("we", "our", "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, and delivery address
• Order Information: Products purchased, order history, and payment details
• Account Information: Username and password (if you create an account)
• Business Information: Company name and business type (for B2B enquiries)
• Communication Data: Messages you send us through contact forms or email
• Newsletter Preferences: Your subscription preferences for marketing communications

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Communicate with you about orders, products, and services
• Send marketing communications (only with your consent)
• Respond to your enquiries and provide customer support
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and maintain security

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. These help us understand how you use our site, remember your preferences, and improve our services. You can control cookie settings through your browser preferences.

Data Sharing

We do not sell your personal information. We may share your data with:

• Payment Processors: To process your payments securely (e.g., Shopify Payments, Stripe)
• Delivery Partners: To fulfil and deliver your orders
• Service Providers: Third parties who help us operate our business (e.g., email services)
• Legal Requirements: When required by law or to protect our rights

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All payment information is encrypted and processed securely through our payment providers.

Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at the details below.

Marketing Communications

If you have opted in to receive marketing communications, we may send you emails about new products, special offers, and coffee tips. You can unsubscribe at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order records are typically retained for 7 years for tax purposes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: